Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Closolv application at closolv.io (the "Service") operated by Closolv ("Closolv," "we," or "us"). By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

The Service is intended for professionals and the clients they invite into a shared deal room. You must be at least 18 years old, and you must have the legal authority to enter into these Terms on behalf of yourself and, if applicable, the entity you represent.

Professionals create an account with an email address and password. You are responsible for keeping your credentials confidential and for all activity that occurs under your account.

Clients do not create accounts. They access a specific deal room via a private magic link sent to them by their professional. Magic links expire automatically (90 days by default) and may be regenerated by the professional at any time, which invalidates the previous link.

You agree to provide accurate information when creating an account and to keep that information up to date.

You agree not to use the Service to:

• Violate any applicable law or regulation, including data protection and consumer protection laws.
• Send unsolicited commercial messages (SMS or email) to clients who have not consented to receive them.
• Upload, store, or transmit material that infringes the intellectual property rights of others or that is unlawful, defamatory, or harassing.
• Attempt to gain unauthorized access to other accounts, rooms, or the underlying infrastructure of the Service.
• Reverse engineer, decompile, or otherwise attempt to derive the source code of the Service except as expressly permitted by law.
• Use automated means (scrapers, bots) to interact with the Service in ways that interfere with its normal operation.

You are solely responsible for the content you and your clients post inside a deal room. We may suspend or terminate accounts that we reasonably believe are violating these Terms.

When you invite a client to a deal room, you represent that you have a professional relationship with them and that they reasonably expect to receive the email invitation. Before adding a client's phone number and sending SMS through Closolv, you must have your client's prior consent to be contacted by text message about their transaction. Closolv adds the FCC-mandated "Reply STOP to opt out" language to outbound messages where required; you remain responsible for compliance with the TCPA and any applicable state equivalents.

The Service is offered on the following plans:

• Free — three active rooms, ten lifetime completions, no credit card required. Intended for evaluating the product.
• Pro — $19/month, billed monthly via Stripe. Unlimited rooms, email reminders, priority support.
• Growth — $49/month, billed monthly via Stripe. Everything in Pro plus a dedicated Twilio number, voicemail IVR, lead capture, and a drag-and-drop form builder.

Subscription fees are charged in advance at the start of each billing period and are non-refundable except where required by law. You may cancel at any time from the in-app billing screen; your access continues until the end of the current billing period.

We may change pricing prospectively. We will provide reasonable notice (at least 30 days) before any price increase takes effect on your subscription.

The Closolv name, logo, user interface, source code, and templates are owned by Closolv. You may not copy, modify, or redistribute them except as expressly permitted in writing.

You retain ownership of the content you post inside a deal room (task descriptions, messages, uploads, client information). You grant Closolv a limited license to host, display, and process that content solely for the purpose of operating the Service on your behalf.

Closolv runs on top of services provided by Supabase, Vercel, Resend, Cloudflare, Twilio, and Stripe. Your use of features delivered through those vendors is also subject to their respective terms. We choose and monitor these vendors carefully, but we are not responsible for their independent acts or omissions.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Closolv does not warrant that the Service will be uninterrupted, error-free, or completely secure. Closolv is not a legal, financial, tax, real-estate, or other professional advisor. You are responsible for the professional judgment you exercise inside a deal room.

To the maximum extent permitted by law, Closolv shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from your use of the Service. Closolv's total aggregate liability for any claim arising out of or relating to these Terms or the Service will not exceed the amount you paid Closolv in the twelve months preceding the event giving rise to the claim, or one hundred U.S. dollars ($100), whichever is greater.

You agree to indemnify and hold harmless Closolv, its officers, employees, and affiliates from any claim, demand, or expense (including reasonable attorneys' fees) arising out of your violation of these Terms, your misuse of the Service, or your violation of any law or the rights of a third party.

You may delete your account at any time by contacting us. We may suspend or terminate your access immediately, with or without notice, if we reasonably believe you have violated these Terms or if continued operation of your account would expose Closolv or other users to legal or security risk. Sections of these Terms that by their nature should survive termination — including ownership, disclaimers, liability, and indemnification — will survive.

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in New Jersey, and each party consents to personal jurisdiction and venue in those courts.

We may revise these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page and, for material changes, send a notice to the email address on your account. Your continued use of the Service after the new Terms take effect constitutes acceptance.

Questions about these Terms? Reach us at legal@closolv.io. For privacy-specific questions, see our Privacy Policy.